Privacy Policy

Privacy Policy

ASC ENGINEERED SOLUTIONS — PRIVACY POLICY

Last Modified: February 2, 2026

  1. Introduction

ASC Engineered Solutions, LLC, together with its subsidiaries and affiliates (“ASC,” “Company,” “we,” or “us”), is committed to protecting the privacy of individuals who interact with our websites, web‑based tools, online applications, and other digital services (collectively, the “Services”).

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you:

  • Visit or use any Company‑operated websites or portals;
  • Use our web‑based tools, including pricing, product selection, design, and customer‑support tools;
  • Interact with our content, applications, or advertising on third‑party platforms if they link to this Privacy Policy;
  • Engage with our AI‑powered chatbot or automated interaction tools;
  • Communicate with us through email, text, or other electronic messages;
  • Participate in surveys, forms, questionnaires, or trade‑show interactions.

By using our Services, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of the Services.

This Policy does not apply to information collected offline, on third‑party websites not operated by ASC, or by third parties independent of their integration with our Services.

  1. Categories of Information We Collect

We collect several categories of information:

2.1 Information You Provide Directly

This includes information you submit when you:

  • Create an account or register for an online tool;
  • Fill out forms or request information;
  • Contact customer support;
  • Submit product reviews, requests, or inquiries;
  • Participate in surveys, questionnaires, or trade‑show activities;
  • Engage with our chatbot or automated systems.

Examples include:

  • Name, title, professional role, company affiliation;
  • Email address, phone number, and mailing address;
  • Credentials for registered accounts;
  • Transaction‑ or order‑related information;
  • Any free‑text content you type into forms or chat dialogues.

Note: Please do not include sensitive personal information (e.g., health, financial account numbers, or government IDs) when interacting with our chatbot or forms.

2.2 Information Collected Automatically

When you interact with the Services, we automatically collect certain information, including:

  • IP address, browser type, operating system, device identifiers;
  • Usage information such as pages visited, referring URLs, and search terms;
  • Log files, system telemetry, connection data, and performance metrics;
  • Behavioral‑tracking information across our Sites and certain third‑party sites.

Technologies used may include:

  • Cookies and browser storage;
  • Web beacons, pixel tags, and clear GIFs;
  • Session identifiers and authentication tokens;
  • Analytics tools, including Google Analytics.

Users may adjust cookie settings, but some functionality may be limited if disabled.

2.3 Information Collected Through Chatbot and Automated Interaction Tools

Our Services may include AI‑powered tools and automated agents that collect:

  • The content of your chat conversations;
  • Search queries, product inquiries, workflow requests;
  • Metadata such as timestamps, browser details, user preferences, and activity logs;
  • Interaction‑specific data used to support automation, routing, and system performance;
  • System logs generated through AI‑driven processing, security filters, and workflow automation.

These tools may process your inputs using automated logic to provide responses, retrieve data, or route inquiries within our systems.

We do not use chatbot interactions to make decisions that produce legal or similarly significant effects.

2.4 Information from Third Parties

We may receive information from:

  • Business partners and distributors;
  • Public sources;
  • Data analytics providers;
  • Social media platforms;
  • Service providers supporting our web operations.
  1. How We Use Your Information

We use personal information for purposes including:

  • Operating, maintaining, and improving our websites and tools;
  • Responding to your requests, inquiries, and customer‑support needs;
  • Providing product information, pricing, inventory status, or technical details;
  • Facilitating automated workflows and task routing;
  • Enhancing performance and user experience;
  • Conducting analytics, research, and quality assurance;
  • Securing our systems, detecting fraud, and monitoring for misuse;
  • Sending administrative notifications or updates;
  • Complying with legal obligations or asserting legal rights.

For chatbot interactions specifically, we use data to:

  • Provide automated responses;
  • Retrieve product information;
  • Execute workflow automations;
  • Improve accuracy, reliability, and performance;
  • Monitor for security, abuse, and system integrity.

We do not use chatbot transcripts to train third‑party AI models.

  1. Service Providers and Categories of Third‑Party Tools

To support the Services, we use service providers offering:

  • Search and indexing infrastructure;
  • Workflow automation and AI agent orchestration;
  • Product and pricing data retrieval;
  • Authentication and access control;
  • Cloud hosting, container orchestration, and database storage;
  • Machine‑learning inference, filtering, and content‑safety review;
  • Logging, analytics, monitoring, and telemetry;
  • PII‑redaction, security, and compliance tooling.

These providers process data on our behalf, under confidentiality and data‑protection agreements, and do not use ASC data for their own independent purposes.

  1. Cookies and Tracking Technologies

Our Services may use:

  • Cookies;
  • Local storage;
  • Authentication tokens;
  • Device fingerprints;
  • Session identifiers;
  • Performance and analytics trackers.

Users may control cookies through browser settings or the Privacy Preference Center, though some functions may not operate correctly.

  1. Data Retention

We retain personal information only for as long as necessary to:

  • Provide requested Services;
  • Support operational, security, or troubleshooting needs;
  • Maintain business records;
  • Comply with contractual, regulatory, or legal obligations.

Chat logs, system logs, and workflow‑automation records may be stored in secure cloud infrastructure for limited durations aligned with these purposes.

  1. Data Security

We use administrative, technical, and physical safeguards appropriate to the nature of the personal information we process, including:

  • Secure cloud hosting environments;
  • AI‑powered content‑filtering systems;
  • PII‑redaction tools;
  • Encryption, access controls, and authentication mechanisms;
  • Logging and active monitoring for threats;
  • Regular system updates and validation procedures.

No method of transmission is completely secure. Users are responsible for safeguarding credentials used to access ASC systems.

  1. International Transfers

ASC is based in the United States. Information we collect may be transferred to, stored in, or processed in jurisdictions where our service providers operate.

We implement appropriate safeguards for such transfers, including contractual protections.

  1. Your Privacy Choices

You may:

  • Adjust cookie preferences;
  • Opt out of marketing communications;
  • Request changes to stored personal information;
  • Decline use of the chatbot or automated tools;
  • Limit the personal information you provide.
  1. Children’s Privacy

Our Services are not directed to children under 16, and we do not knowingly collect their information.

  1. California Residents

ASC provides the following rights under the California Consumer Privacy Act (CCPA/CPRA):

  • Right to know categories and sources of personal information collected;
  • Right to request access to specific pieces of information;
  • Right to request deletion (subject to exceptions);
  • Right to correct inaccuracies;
  • Right to opt out of sale/sharing of personal information (ASC does not sell personal data);
  • Right to non‑discrimination for exercising these rights.

Requests may be submitted to: marketing@asc-es.com.
Verification may be required.

See the prior section titled “Categories of Information We Collect” for CCPA‑required disclosures regarding categories collected, purposes of use, and categories disclosed to service providers.

  1. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The “Last Modified” date reflects the most recent update. If changes materially affect how we process personal information, we will provide notice through appropriate channels.

  1. Contact Information

To ask questions or exercise privacy rights, contact us at:
marketing@asc-es.com

Company Websites Covered by This Privacy Policy:

  • www.asc-es.com
  • www.energysalesllc.com
  • connectportal.asc-es.com